Training

We partner with our AYCE clients to offer various trainings to help your staff in a variety of security and productivity situations. 

We can provide a wide variety of training options for your organization. We can deliver trainings in-person and online via Zoom or Microsoft Teams (or both!). If you’d like to discuss how we can help, please reach out to your account manager so we can build a training just for you!

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Microsoft Sharepoint

  • How to login to Sharepoint
  • How to search
  • How Sharepoint is different from a traditional server (if necessary)
  • Reviewing permissions
  • Sites, lists
  • Using OneDrive with SharePoint (including syncing with Windows File Explorer)
  • Office online vs. desktop applications and how to choose your default preference
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Cybersecurity

  • Identifying phishing emails
  • Tactics of scams
  • General web safety (identifying malicious or questionable URLs)
  • Using virustotal.com
  • Stories of how cyberattacks have occurred (e.g. attacker gets access to
  • Outlook and sets up rules to perform a man-in-the-middle attack)
  • What MFA is and why you should use it
  • What a password manager is and why you should have one
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Copilot/AI

  • Why should I use it?
  • What is it?
  • How to effectively use it
  • Examples of using Copilot in Microsoft Apps (Word, Excel, PowerPoint)
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Microsoft Office 365

  • What is Teams and how to use it (e.g. Teams, Channels, how to tag)
  • How Teams and SharePoint interact
  • What is Forms and how to use it (e.g. quiz, availability, feedback)
  • What is Loop and how to use it (e.g. internal documentation, links)
  • What is PowerAutomate and how to use it (e.g. posting to a Teams channel if you receive a certain email)
  • What is Planner and how to use it
  • Bookings
  • What is To-Do and how to use it
  • What is a shared mailbox?
  • Groups vs. Distribution Lists
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Apple 

  • The Dock and how to customize it
  • Spotlight search
  • Control Panel vs. Settings
  • Where’s my list of apps?
  • Where are my files located?
  • What is iCloud?
  • Windows -> MacOS
  • Closing vs. quitting
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Keeper Password Security 

  • Why use a password manager?
  • What is it?
  • Website vault
  • Browser extension
  • Mobile app
  • How to share passwords securely and customize permission levels
  • How to create folders and customize permissions
  • How to store MFA codes
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VoIP / GoTo

  • Advanced call flow options
  • Mobile app
  • Queue options
  • Calendaring options
  • End-user customization of call flow (find me/follow me)

Call your account manager to learn more!

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